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FAQs

Frequently Asked Questions

What is your mailing address?
Payment Options
When will my Credit Card be charged?
Cancelling an Order
Can I order over the phone instead of over the Internet?
Problem with an order?
Is your e-Commerce shopping cart secure? 
I just purchased a Clymer Online Manual. How do I access it?
Can I print from the online manual? 
Can I download the online manual? 
Do I have to be connected to the internet to view my online manual?
Can I view the online manuals on mobile device?
Can I view the online manuals on a Kindle or Nook?
What is your refund policy for Clymer Online Manuals?
I’m having trouble viewing the online manual. Who do I contact?
What are your shipping charges and delivery aims?

What is your mailing address?

Our mailing address for correspondence:

Haynes Manuals, Inc.
861 Lawrence Dr.
Newbury Park, CA 91320

Payment Options

We accept the following credit cards as payment:

  • Visa
  • MasterCard
  • American Express
  • We also accept PayPal

Debit or Check Card

If you pay for your purchase using a bankcard that is associated with your checking account, such as a debit or check card, do not click "Submit Order" more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.

If you have questions about ordering, please contact our customer service department at:

Email:
ClymerD2C@Tbs-ltd.co.uk

Telephone
01206 256016

Fax:
01206 256067

Mail:
Clymer Publishing
The Book Service
Cash Sales Department
Colchester Road
Frating
Essex
CO7 7DW

When will my Credit Card be charged?

Your credit card will be charged at the time you submit your order.

Cancelling an Order

If you need to cancel your order, please call our customer service department on +44 (0) 1206 256101, between 9am and 5pm Monday - Friday. You may also advise us via email: ClymerD2C@Tbs-ltd.co.uk

Can I order over the phone instead of over the Internet?

If you would prefer to place your order over the phone, please call +44 (0) 1206 256101 and one of our representatives will be happy to assist you.

Problem with an order?

Please call our customer service department at +44 (0) 1206 256101; you can also email our customer service department at ClymerD2C@Tbs-ltd.co.uk.

Is your e-Commerce shopping cart secure?

Yes, we offer a fully secure e-commerce site, featuring the latest in 128-bit encryption technology. Users of older versions of Internet browsers may find that they cannot add items to their shopping cart. We recommend that those users take the opportunity to upgrade their browsers to the latest version available. The browsers are free and easily downloaded from the browser's web site.

I just purchased a Clymer Online Manual. How do I access it?

1. Navigate to your My Clymer Toolbox.
2. Log in with the username and password that you created in the login process.
3. Click on the "View" button next to the Clymer Online Manual you wish to view.

Can I print from the online manual?

No.

Can I download the online manual?

No. Clymer online manuals are accessed via the internet with a magazine reader. They remain available to the user for 3 years from date of purchase.

Do I have to be connected to the internet to view my online manual?

Yes.

Can I view the online manuals on a mobile device?

Clymer Online Manuals are viewable on your mobile device. .

Can I view the online manuals on a Kindle or Nook?

We do not currently offer a platform specifically designed to view online manuals on the Kindle or Nook.

What is your refund policy?

All sales are final on Online Manuals. The reason for a Print manual return needs to be discussed first with Customer Service at +44 (0) 1206 256101 or email to ClymerD2C@Tbs-ltd.co.uk

I'm having trouble accessing my online manual. Who do I contact?

Please contact our customer service department via e-mail at ClymerD2C@Tbs-ltd.co.uk or on +44 (0) 1206 256101, between 9am and 5pm Monday - Friday.

I'm having trouble with the text and/or photos displaying correctly in my online manual. Who do I contact?

Please contact our Technical Services department via e-mail at research@Haynes.com or at +1-800-442-9637 8:00 AM-4:30 PM PT.

What are your shipping charges and delivery aims?

Clymer Delivery Costs and Delivery Details

  1. Please note that your order will not ship until the next business day.
  2. Delivery times are working days and do not include weekends or holidays.
  3. Clymer delivery rates are for printed books and per order.
  4. See below for delivery rates and delivery options.

Royal Mail - First Class please allow up to 3 working days (Delivery charge £4.10 per order)

Air Mail - Western Europe* please allow 4-9 working days (Delivery charge £5.60 per order)

Air Mail - Worldwide please allow 8-12 working days (Delivery charge £8.15 per order)

* Western Europe Postal Rate Countries

  • Austria
  • Belgium
  • Denmark (Incl. Faroe Islands and Greenland)
  • Finland
  • France (Incl. Corsica)
  • Germany
  • Greece
  • Irish Republic
  • Italy (Incl. Vatican State & Sardinia)
  • Liechtenstein
  • Luxembourg
  • Monaco
  • The Netherlands
  • Norway (Incl. Spitzbergen)
  • Portugal (Incl. The Azores & Madeira)
  • San MarinoSpain (Incl. Balearic & Canary Islands)
  • Sweden
  • Switzerland